How do I register clickMap?

To register clickMap, you need to complete a registration form. clickMap is registered together with the statistics account.

What is clickMap?

clickMap is a toll for counting clicks on your website. clickMap reflects the factual clicks by the users on the website.

Where can I find the terms and conditions for using clickMap?

The terms and conditions are available under the registration form on stat24 website.

My page may be viewed by entering the entire domain www.my-cool-website.com or without www (my-cool-website.com). Why the clicks for these addresses are viewed separately?

Domains with www and without www represent two different URLs (addresses) respectively and thus the clicks will be presented for each of them separately. clickMap records clicks on particular URLs (addresses) and does not combine clicks on various URLs, although they might take you to the same page. The clicks are assigned to the address used by the visitor to view the page.

Can I make my clickMap available for viewing by others?

Yes, you can. To do that, in Administration / Access Rights add a new login for a user, who will have read-only access rights. Select the clickMap from the list of available statistics and confirm the changes.

I can see many clicks on the right side, outside the area of the website. Is it an error?

Clicks outside the area of a website or in the area without any content (text or images) are the clicks by the users to remove focus from the selected area, switch between the open windows (e.g. browser and messenger), scroll the page or simply unintentional clicks.

How can I remove an URL (address) from the list presented in clickMap?

It is not possible to delete a selected URL (address) from the list. The least popular URLs move to the bottom of the list. In the free version, after recording the hundredth URL, the least popular URLs are removed from the list, While in the commercial version this happens, after the thousandth URL has been recorded.

My website has several domains (my-cool-website.com, my-website.com). Why does clickMap show the results separately, although it is the same website?

clickMap records clicks on particular URLs (addresses) and does not combine clicks on various URLs, although they might take you to the same page. The clicks are assigned to the address used by the visitor to view the page.

A map of clicks is viewed in the background of a 404 page. What is the error?

A 404 page means that the selected subpage of a monitored website is not available at the moment.

I selected a different time span, but the map did not change. Is it an error?

All changes in clickMap viewing options must be confirmed by clicking the 'Apply changes’ button.

How do I specify website parameters (alignment and width)?

The alignment may be determined after you look at the page – whether it is aligned to the right, to the left or justified. In the page code, it is specified by means of the parameter align:

align="left" - to the left
align="center" - to the centre
align="right" - to the right

The width of the page may be expressed either percentage-wise or in pixels:

width="780" - width expressed in pixels
width="100%" - width expressed percentage-wise

A map of clicks is misaligned. What is the reason?

You need to check if the website parameters (alignment and width) are properly specified before the ClickMap script is downloaded.

Is the clickMap script different for each subpage?

No, the clickMap script is the same for all subpages.

Can I reset clickMap data?

No, it is not possible to reset clickMap data.

What does the number provided in parentheses next to an URL on the list of available pages stand for?

This is a number of clicks on a given subpage within the last 30 days.

What happens if I exceed the view limit while using clickMap and having the statistic account paid for?

If you exceed the view limit during the statistic subscription period, you may pay the difference in price. If you decide not to pay for an upgrade of the statistics, a part of money paid for the clickMap may be transferred proportionally to the statistics so that the subscription period of both services expires simultaneously.

How do I install clickMap on a dynamically generated website /php?

You need to download a clickMap script and paste it in the source code in the website template. This allows to count clicks on all pages. The pages can be identified through an URL.

For what period of clickMap subscription can I pay?

You May pay either for 6 or 12 month subscription period. If you pay for clickMap in the course of statistics subscription period, clickMap subscription fee will be calculate proportionally to align with the statistics subscription period.

How can I pay for clickMap?

To pay for clickMap, you need log in at invoice.stat24.com, where you can get a respective pro forma invoice.

Can I upgrade the free version to the commercial version of clickMap?

Yes, you can. You can upgrade to the commercial version of clickMap. At the same time, you need to upgrade the statistics and pay the amount stated in the pro forma invoice.

Can I block selected IPs so as not to count clicks from these IPs?

Yes. If an IP address has been blocked on a given statistics account, the traffic from this IP will not be reflected on a clickMap.

Can I pay for clickMap and for the statistics separately?

Yes. If you decide to use clickMap after you paid for the statistics, you need to log in at invoice.stat24.com, generate a pro forma invoice for clickMap and pay the fee. The pro forma invoice will be generated for the period until the end of the statistics subscription.

Can I copy data from clickMap?

No, it is not possible to copy data from clickMap.

I use the commercial version and I would like to give up clickMap and use only the statistics. What should I do?

After the trial period or the subscription of clickMap expired and no fee to prolong the service is paid, clickMap will be inactive.

Which pages may I monitor with clickMap?

You may monitor HTML, PHP and ASP web pages.

Can I pay the clickMap fee in the statistics subscription period?

Yes, you can. The amount in the pro forma invoice will be appropriately calculated so that the clickMap subscription period equals the statistics subscription period.

I have stat24 statistics. Do I need to set up a new account to use clickMap?

No. You just need to activate clickMap on your account.

What language versions of clickMap are available?

At present, you may choose a Polish, Czech, German, Russian or English version of clickMap.

Can I use only clickMap without placing the statistics counting script?

Yes, clickMap works without the counting script being placed in the code of a website.

What should I do to make clickMap work properly?

To make clickMap show the counted clicks on the website, you need to insert a clickMap script in the code of the main page as well as in all subpages, on which the clicks are to be counted.

Where may I download the clickMap script from?

You may download/copy the clickMap script via the clickMap interface from the Scripts tab.

Where should I paste the clickMap script?

The clickMap script should be inserted in the source code of the page before </body> (right after the statistics script). The scripts should be pasted in all website subpages on which the clicks are to be counted by means of clickMap.

Do I need to place a clickMap script on each subpage of the website?

The scripts should be pasted in all subpages on which the clicks are to be counted by means of clickMap.

Do I need to register statistics to use clickMap?

clickMap and statistics are registered together. You get one login and one access password for both of the services.

I have a free version of statistics. Can I register a commercial version of clickMap?

If you have a free version of statistics, you may only use a free version of clickMap.

I have a commercial version of statistics. Can I register a free version of clickMap?

If you have a commercial version of statistics, you may only use a commercial version of clickMap.

Is there a page view limit in the free version of clickMap?

No, the use of the free version of clickMap does not depend on the number of views of the monitored website.

Is there a page view limit in the commercial version of clickMap?

clickMap comes together with a selected version of statistics. If the view limit on the statistics account is exceeded, you need to upgrade your version and pay the fee according to a generated pro forma invoice.

When will the statistics start working?

The first data should be ready to view after approx. 60 minutes from pasting the clickMap script.

What are the conditions for using the free version of clickMap?

To use the free version of clickMap, you need to place stat24logo on the main page of your website and agree to display non-commercial information provided by the public benefit organizations (foundations) as well as surveys and stat24 information content on your website.

Is there a trial period of clickMap?

Yes, the use of the service is preceded by a 14-day trial period.

How often are the clickMap data updated?

The data are updated on a continuous basis. Clicks are ready to view on the map after approx. 20-30 minutes.

I have inserted the clickMap script in the code of a page, but I can’t see the data. What is the reason?

Make sure that the clickMap script has been inserted properly in the source code. The first data should appear in clickMap after approx. 60 minutes from pasting the script. Make sure that enough time passed from implementation of the script and then click on the website to test. Should there be further problems, do not hesitate to contact us.

How many subpages can I monitor using clickMap?

In the free version you may monitor up to 100 subpages, while in the commercial version up to 1000 subpages.

How can I easily fins the address of a website, for which I want to view the map of clicks?

To find the results for a given subpage, you need to use the address search engine on the panel of clickMap.

What versions of clickMap may I choose from?

clickMap comes in two versions: Commercial and free.

Do I need to sign an agreement to use clickMap?

No. It is enough to accept the terms and conditions during registration.