How to delete access rights for a new user / guest?

To delete access rights for a new user, after logging in as an admin, you must select ADMINISTRATION > ACCESS RIGHTS and afterwards mark the selected user and click "Delete", and click "Confirm".

Where do I download a report from?

A generated report will be available in the user's interface under ADMINISTRATION > REPORT approx. on the 6th day of month following the analysed month.

How can I download / copy a counting script?

A counting script may be downloaded by selecting it and using "Ctrl+C" or pressing the "save" button. The copied script is located in the clipboard and may be pasted by "Ctrl+V". The script may also be copied to a text file clicking a "txt" icon.

Can I order a report comprising archival data (past year)?

Unfortunately, it is not possible to order a report with archival data.

When do I have to order a report for a particular month?

statRaport order on the present month is treated as a report order for a current month.

How do I pay for the report? (see PAYMENT)

To pay for the report, you must log in at invoice.stat24.com and select the option "Raport" and next select the number of reports to be generated (number of months). The payment should be performed pursuant to the issuance of a pro forma invoice. The report is generated after the payment has been made.

Can I print the report?

Yes. You may print the report. The report covers approximately 40 pages and is available in PDF format.

How do I order a statRaport?

To order a staRaport, you must log in at invoice.stat24.com and make a payment on the basis of a generated pro forma invoice. To order a statRaport, you may also use a link in the interface under ADMINISTRATION > REPORT.

What is the maximum length of the script?

The length of the script may be up to 30 characters.

Can I use klikFLASH and klikHTML scripts for measuring the effectiveness of the campaign?

Yes, the scripts may be used for measuring the effectiveness of the web campaigns. You must add a counting script to your advertisement and, in the interface of the statistics, give the script a name so that it could be easy to find the data about the campaign.

How do I integrate the statistics with the website's CMS?

Statistics and the website's CMS integration is performed by automatic pasting of scripts in the source code of particular subpages of the client's website. To integrate the statistics, you must submit an application for integration to stat24 via kontakt@stat24 and provide the login of the account. stat24 adds client's account to the list of the integrated accounts and sends to a client a set of messages, which add the scripts automatically to the source code of a page. See examples of the messages HERE

What kinds of scripts are available?

There are several types of scripts available: HTML - a script for monitoring html pages; FLASH - a script for monitoring Flash pages; XHTML - a script for monitoring xhtml pages; KlikHTML - a script for monitoring e.g. links; KlikFLASH - a script for monitoring Flash elements; SSL - for monitoring encrypted pages. Note: availability of the aforementioned scripts depends on the statistics version.

Can I use one script several times?

One script may be placed on several subpages within one domain. This means that the traffic on the subpages will be summed up and it will not be possible to obtain detailed data about traffic on particular subpages.

Can I block counting the referrers only from one domain or subdomains as well?

Counting the referrers may be blocked only from one domain and its subdomains.

How do I change a language version of my stat24 account?

A language version may be changed in the following manner: You must select: ADMINISTRATION > ACCESS RIGHTS, select "Administrator" and next select the language version for the interface to be viewed.

Can I edit the names of scripts?

Yes. The names of scripts may be edited. However, only in the commercial versions of the statistics. To edit the names of scripts, you must choose ADMINISTRATION > SCRIPTS, and next select the name of a script to be edited and click "EDIT". After introducing changes, you must confirm by clicking "CONFIRM"

Where can I block selected referrers?

To block selected referrers, you must take the following steps: ADMINISTRATION > REFERRERS REMOVAL > ADD. You must enter a domain to be ignored in referrers and next select an option whether the referrers are to be ignored only with respect to the selected domain or from subdomains as well. After selecting the option, click CONFIRM.

How many referrers can I block?

You may block up to 10 referrers.

Can I exclude from counting selected referrer websites?

Yes, the selected referrer websites may be ignored during counting data. You may determine whether the referrers are to be ignored only from a domain or also from subdomains. You must take the following steps: ADMINISTRATION > REFERRERS BLOCKADE.

Can I remove a script?

Yes. A selected script may be removed. However, only in the commercial versions of the statistics. To remove a script, you must take the following steps: ADMINISTRATION > SCRIPTS > REMOVE > CONFIRM. After removal of the scripts in the interface, you must remove the code of the script from the website.

Can I unblock previously blocked IP addresses?

Yes. Previously blocked IP addresses may be blocked and will be covered in the statistics. To unblock selected IP addresses, you must take the following steps: ADMINISTRATION > IP BLOCKADE > REMOVE > CONFIRM.

Where can I block selected IP addresses?

Selected IP addresses may be blocked in the following manner: ADMINISTRATION > IP BLOCKADE > ADD ADDRESS. You must enter an IP number or a range of IP numbers, which are to be ignored in the statistics.

How many IP addresses can I block?

You may block up to 5 IP addresses. You may also block a range of IP numbers, which are to be ignored in the statistics. It is however not possible to block dynamic IP addresses.

I often visit my page. Can I block my IP, so that my visits would not be counted?

Yes. The administrator may block his fixed IPs or a range of addresses, so that visits from a selected computer are not counted. After clicking "Single IP address", you must type in a selected IP address, which is to be ignored during counting the data. You must take the following steps: ADMINISTRATION > IP BLOCKADE > SINGLE ADDRESS > CONFIRM

Can a new user use other language version than the account Administrator?

Yes. Although, a change of a language version, for a particular user, must be carried out by an account administrator. To do that, after logging in as an admin, you must select ADMINISTRATION > ACCESS RIGHTS and afterwards mark the selected user and click "Edit", and next click "Confirm".

My account exceeded the threshold of page views. I want to switch to another version. What should I do?

An change of version may be performed via invoice.stat24.com website, where after typing a login and a password of an account, you should choose a new version of the statistics and optionally create a pro forma invoice to be paid.

38. I use statOptimum / statOptimumPLUS statistics version. I would like to upgrade to statBiznes /statBiznesPRO. Is it possible?

Yes. If the user expresses a will to upgrade an account, the next payment should be made in accordance with statBiznes price list via invoice.stat24.com website. After the payment has been received, the user�s account will be upgraded. The data will be archived.

Is the data continuity maintained after the upgrade?

Yes. Continuity of data concerning counting and presentation of statistical data is maintained after the upgrade?

What do I have to do to add my website to stat24 ranking?

While registering an account, you must select "Add my website to stat24 ranking" option. To add the website to the ranking, after registering your account, log in to the user's interface, select ADMINISTRATION/RANKING, and click "Add to ranking". If during registration, the account has not been added to ranking, this may be performed later by entering ADMINISTRATION > RANKING in the interface.

I use free statistics version. How do I upgrade my account?

An upgrade may be performed via invoice.stat24.com website, where after typing a login and a password of an account, you should choose a new version of the statistics and optionally create a pro forma invoice to be paid.

How do I place a counter on the website?

One of the options is to select ADMINISTRATION > COUNTER, where the settings are adjusted and than to download the counter script. Another possibility is download the counter script from TU LINK website, after typing a login and a password in the logging field. Downloaded counter script should be pasted in the source code of a page.

May I edit stat24 logo according to my needs?

The logo may be edited only by stat24 interface.

What are the available formats of stat24 logo?

stat24 logo is available in .swf, .gif and .cdr formats.

Is it possible for a visitor to be redirected to the statistics page, and not to the stat24 page, after clicking the logo?

Yes, it is. To do that, you must place a stat24 logo on your website, which will redirect users to the selected statistics account, with a guest access. Access to the statistics from this level does not require the password. The accounts administrator selects the statistics to be available after clicking the logo. The first step is to create a guest access and to allow the guest selected rights. Therefore, you must take the following steps: ADMINISTRATION > ACCESS RIGHTS > ADD GUEST > SETTINGS > CONFIRM. Next, for the statistics to be presented to other users after clicking the stat24 logo, you must select the redirection option: ADMINISTRATION > LOGO > AFTER CLICKING REDIRECT TO THE STATISTICS

Where should I place stat24 logo?

Stat24 logo should be placed on the main page of the website in any place.

I would like to place stat24 logo on my website. Where can I find it?

stat24 logo is located in the user's interface under ADMINISTRATION > LOGO. There are several versions to choose from, so that you could select the one that suit your website best in terms of layout and graphics.

Where do I paste stat24 logo?

Under Administration > Logo, after selecting proper format (gif, Flash), colour and size of logo, its code will be displayed. Just paste this code within the code of the page.

Where do I paste stat24 logo scripts?

stat24 logo script should be pasted in the source code of the main page of a monitored website.

Where do I get stat24 logo scripts from?

You may download the logo from the following location: Administration > Logo

Do I have to place stat24 logo on my website?

Only the user of free version of the statistics (stat.pl/PBI) are required to place stat24 logo on their websites.

Can I change an access password for a new user?

Yes. To do that, after logging in as an admin, you must select ADMINISTRATION > ACCESS RIGHTS and afterwards mark the selected user and click "Change password", and after introducing all the changes, click "Confirm".

How many users may access my account?

You may create as many as 50 different logins for one stat24 account.

How do authorized users log in to my account?

For the authorized users to access stat24 account, the administrator defines new access levels for these users. The persons, who use the available statistics may obtain all or only some information presented in stat24 interface (depending on the definition of access levels). These persons will not be able to introduce nay changes, but only watch the statistics ("read-only access"). While defining a new access level, you must enter the name of this access level (created by an administrator, a (unique) password for this access level, a set of statistics as well as a set of pages to be made available. Therefore, you must take the following steps: ADMINISTRATION > ACCESS RIGHTS > ADD LOGIN (after having typed in a login and a password) CONFIRM. To use access the statistics from this level, you must enter your login preceded by an account name and a colon and a password created by the administrator in the login form at www.stat24.com. ACCOUNT NAME:LOGIN e.g.: cars:marketing

What is the difference between creating access for a GUEST and NEW USER?

Access for a GUEST serves for displaying selected statistics for visitors to the website. Access to the statistics from the guest level does not require the password. The accounts administrator selects the statistics to be available for the visitors. The first step is to create a Guest and to allow the Guest selected rights. Therefore, you must take the following steps: ADMINISTRATION > ACCESS RIGHTS > ADD GUEST > SETTINGS > CONFIRM. Next, for the statistics to be presented to other users after clicking the stat24 logo, you must select the redirection option: ADMINISTRATION > LOGO > AFTER CLICKING REDIRECT TO THE STATISTICS. Access for a NEW USER allows logging in to the stat24 account for the authorized users. The persons, who use the available statistics may obtain all or only some information presented in stat24 interface (depending on the definition of access levels). These persons will not be able to introduce nay changes, but only watch the statistics ("read-only access"). While defining a new access level, you must enter the name of this access level (created by an administrator, a (unique) password for this access level, a set of statistics as well as a set of pages to be made available. Therefore, you must take the following steps: ADMINISTRATION > ACCESS RIGHTS > ADD LOGIN (after having typed in a login and a password) CONFIRM. To use access the statistics from this level, you must enter your login preceded by an account name and a colon and a password created by the administrator in the login form at www.stat24.com. ACCOUNT NAME:LOGIN e.g.: cars:marketing

I would like to display the statistics on my website. Is it possible?

Yes, it is. To do that, you must place a stat24 logo on your website, which will redirect users to the selected statistics after clicking. Access to the statistics from this level does not require the password. The accounts administrator selects the statistics to be available for the visitors. The first step is to create a Guest and to allow the Guest selected rights. Therefore, you must take the following steps: ADMINISTRATION > ACCESS RIGHTS > ADD GUEST > SETTINGS > CONFIRM. Next, for the statistics to be presented to other users after clicking the stat24 logo, you must select the redirection option: ADMINISTRATION > LOGO > AFTER CLICKING REDIRECT TO THE STATISTICS

How may I allow access to the selected statistics for all the visitors/users of my website?

You must place a stat24 logo on your website. Each visitor who clicks the logo will be redirected to the selected statistics. Access to the statistics from this level does not require the password. The accounts administrator selects the statistics to be available for the visitors. The first step is to create a Guest and to allow the Guest selected rights. Therefore, you must take the following steps: ADMINISTRATION > ACCESS RIGHTS > ADD GUEST > SETTINGS > CONFIRM. Next, for the statistics to be presented to other users after clicking the stat24 logo, you must select the redirection option: ADMINISTRATION > LOGO > AFTER CLICKING REDIRECT TO THE STATISTICS

How may I allow access to the statistics for the selected persons?

Only the Administrator has full rights to perform any operations on the interface. The administrator is a person who manages the account and who may render selected or all resources available and enable the stat24 interface. The administrator may define new account access levels for other persons to access the statistics of the website. The persons, who use the available statistics may obtain all or only some information presented in stat24 interface (depending on the definition of access levels). These persons will not be able to introduce nay changes, but only watch the statistics ("read-only access"). While defining a new access level, you must enter the name of this access level (created by an administrator, a (unique) password for this access level, a set of statistics as well as a set of pages to be made available. Therefore, you must take the following steps: ADMINISTRATION > ACCESS RIGHTS > ADD LOGIN (after having typed in a login and a password) CONFIRM. To use access the statistics from this level, you must enter your login preceded by an account name and a colon and a password created by the administrator, on the login form at www.stat24.com. ACCOUNT NAME:LOGIN e.g.: cars:marketing

Where may I check validity period of my stat24 account?

stat24 account validity period may be checked via user's interface under ADMINISTRATION > ACCOUNT INFORMATION

Where may I change my billing/address/mailing info?

These data are available for edition under ADMINISTRATION > ADDRESS INFORMATION, after logging in to the user's interface.

Can I change the account's login?

No. Account's login fulfils a role of a unique identifier in the stat24 database and cannot be edited, after it has been added in the registration process.

The url of a monitored website has been changed. How may introduce changes?

To change the url address of a monitored website, you must log in via the user's interface and select ADMINISTRATION > ACCOUNT INFORMATION.

The url of a monitored website has been changed. Will the statistics work?

Yes, the statistics will continue to work after the url address has changed, provided that the counting scripts in the source code of the page(s) are left.

I have one website, available from several url addresses. Should I establish two statistics account?

No, it is not possible. Page view counting is performed, after the stat24 counting script has been executed during reading the source code of a particular page. Therefore, the entries from different addresses are counted in the same correct manner.

I would like to change my contact information. What should I do?

stat24 account administrator may alone change the contact info directly via stat24 interface in ADMINISTRATION > ADDRESS DATA.

How do I change my access password?

To change a password, you must log in and choose the following path: ADMINISTRATION > ACCESS RIGHTS. From the list of accounts, you must choose the administrator's account (usually the first one on the list) and click "Change password" option. A form, where you must type in and confirm the new password, will be displayed. The password has been changed.

Can I change an incorrectly selected time zone?

Yes. To do that, you need to send an e-mail with information about a mistake to kontakt@stat24.

What do I do if I forget my stat24 account password?

You must use a form, which will remind you your password on stat24 website I FORGOT MY PASSWORD

Is it possible to select statistics to be viewed directly after logging in to the account?

Yes. You have to log in to the account as an admin, and follow the path Administration > Access rights. Next, select appropriate login in the middle panel and click Settings. In the middle window of the panel "Statistics to be viewed directly after logging in", select appropriate statistics. Click the Apply button to save the user's preferences.

Can I reset the statistics??

No. It is not possible to reset the statistics for a registered account. To start counting from the beginning, you need to create a new account.

Which pages may monitor with stat24?

Free stat24 (stat.pl/PBI) statistics enable monitoring HMTL, PHP and ASP pages. stat24 commercial versions i.e. statOptimum, statOptimimPLUS, statBiznes and statBiznesPRO enable monitoring HMTL, XHTML, PHP, ASP, FLASH and SSL pages. Additionally, business versions enable monitoring FLASH and HTML clicks.

I would like to delete my account. What should I do?

It is enough to remove counting scripts from the source code of all the pages of a monitored website. The account will be disabled and removed automatically after some period of time.

I have mistyped my password several times. There was a message that the account has been blocked, as a hacking attempt has been detected. What should I do?

The account is automatically unblocked, after 24 hours. In order to unblock the account, please send a e-mail with an information about blocking the account to kontakt@stat24.

Can stat24 detect hacking attempts to access my account?

If 10 unsuccessful attempts log in to a stat24 account are recorded within a short period of time, the account is blocked in accordance with security policy and an appropriate message informing about this fact is displayed: "A hacking attempt has been detected. Login has been temporarily blocked". The account is automatically unblocked, after 24 hours from blocking.

Who has the access to the data about my website?

stat24 statistics are displayed in a special interface available after logging in with an account id and a password. An account administrator may provide access to the statistics to other persons by creating appropriate access levels for them.